Effective Date: January 1, 2024
Last Updated: January 1, 2024

Introduction

Procelevate Consulting (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information You Provide

Contact Information: Name, email address, phone number, job title, company name
Professional Information: Industry, company size, business challenges, project requirements
Communication Data: Information you provide through forms, emails, calls, or meetings
Marketing Preferences: Your consent choices for receiving communications

Information We Collect Automatically

Website Analytics: Pages visited, time spent, browser type, device information
Technical Data: IP address, cookies, session data (anonymized where possible)
Usage Information: How you interact with our website and services

How We Use Your Information

Primary Purposes

Service Delivery: To provide consulting services and respond to your inquiries
Communication: To contact you about our services, schedule consultations, and provide updates
Business Operations: To improve our services, analyze trends, and manage our business
Legal Compliance: To comply with applicable laws and regulations

Marketing Communications

With Your Consent: We may send you information about our services, industry insights, and case studies
Opt-Out Anytime: You can unsubscribe from marketing communications at any time
No Spam: We never sell your information or send unsolicited communications

Legal Basis for Processing (GDPR)

We process your personal data based on:

Consent: When you provide explicit consent for marketing communications
Contract Performance: To deliver consulting services you’ve requested
Legitimate Interest: To improve our services and operate our business
Legal Obligation: To comply with applicable laws and regulations

How We Share Your Information

We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties.

Limited Sharing

We may share your information only in these circumstances:

Service Providers: Trusted partners who help us operate our business (email systems, analytics tools)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or sale of our business
With Your Consent: When you explicitly authorize us to share your information

Third-Party Services We Use

Email Marketing: Mailchimp, HubSpot (with appropriate data processing agreements)
Analytics: Google Analytics (anonymized data)
Communication Tools: Microsoft Teams, Zoom (for consultations)
Website Hosting: Secure cloud hosting providers

Data Security

Protection Measures

Encryption: All data transmission is encrypted using SSL/TLS
Access Controls: Limited access to personal data on a need-to-know basis
Secure Storage: Data stored on secure servers with regular backups
Regular Updates: We maintain up-to-date security systems and protocols

Data Breach Response

In the unlikely event of a data breach, we will:

Notify affected individuals within 72 hours
Report to relevant authorities as required
Take immediate steps to contain and remedy the breach

Your Rights and Choices

Your Rights (Under GDPR and Other Laws)

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a portable format
Restriction: Limit how we process your data
Objection: Object to processing based on legitimate interest
Withdraw Consent: Opt-out of marketing communications

How to Exercise Your Rights

Email Us: mbg@procelevateconsulting.com
Write to Us: Procelevate Consulting, Brigade 7 Gardens, Tower B, 1313, Paduka Mandir Road, Banashakari 6th Stage, Bengaluru – 560061

Response Time

We will respond to your requests within 30 days (or as required by applicable law).

Data Retention

How Long We Keep Your Data

Active Clients: For the duration of our business relationship plus 7 years for legal compliance
Prospects: Up to 3 years from last interaction (unless you request deletion)
Marketing Contacts: Until you unsubscribe or request deletion
Website Analytics: Anonymized data may be retained for business analysis

Automatic Deletion

We automatically review and delete outdated personal data as part of our regular data management processes.

Cookies and Tracking

What Are Cookies

Cookies are small text files stored on your device that help us improve your website experience.

Types of Cookies We Use

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand website usage (Google Analytics)
Preference Cookies: Remember your settings and choices

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

International Data Transfers

Cross-Border Processing

Your data may be processed in countries outside your residence, including India and the United States.

Safeguards

We ensure appropriate safeguards are in place for international transfers:

Adequacy Decisions: Transfers to countries with adequate protection
Standard Contractual Clauses: EU-approved contract terms
Certification Schemes: Partners with recognized privacy certifications

Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

Changes to This Policy

Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.

Notification

Significant Changes: We will notify you by email or website notice
Minor Updates: Changes will be posted on this page with an updated date
Your Continued Use: Constitutes acceptance of the updated policy

Contact Information

Privacy Officer

For privacy-related questions or requests:

Email: mbg@procelevateconsulting.com
Address:
Procelevate Consulting
#1036, 3rd Floor, Link Road, 1st Block,
Banashankari 6th Stage, Bengaluru – 560061

Supervisory Authority

If you’re in the EU and have concerns about our data practices, you may contact your local data protection authority.

Specific Regional Information

For EU Residents (GDPR)

This policy complies with the General Data Protection Regulation (GDPR). You have additional rights under GDPR as outlined in the “Your Rights” section above.

For California Residents (CCPA)

Under the California Consumer Privacy Act, you have rights to know, delete, and opt-out of the sale of personal information. We do not sell personal information.

For Indian Residents

We comply with applicable Indian data protection laws and regulations, including the Information Technology Act, 2000.